Return & Exchange Policy

At Derradj Shop, we are committed to delivering high-quality products to every customer across all 58 wilayas of Algeria. We take full responsibility when a product does not meet the expected standard due to a defect, damage during shipping, or an error on our part.

This page explains when returns and exchanges are accepted, the required time frame for submitting a request, what you need to provide, and how each case is handled. We aim to resolve every issue fairly, quickly, and without hassle.

We accept return requests only in the following situations:

• Defective product: The product has a manufacturing defect, a printing error, or a quality issue.
• Damaged during delivery: The product arrived visibly damaged as a result of shipping.
• Wrong product received: You received a different product from what you ordered.
• Non-conforming product: The product does not match the description or specifications shown on the product page.

To be eligible, all of the following conditions must be met:

1. You contacted us within 48 hours of receiving your order.
2. The product is unused and in its original condition — original packaging, not damaged or altered by the customer.
3. You provide clear photos or a short video clearly showing the problem (damage, defect, or wrong item).

The following situations are not eligible for a return or exchange:

• The customer changed their mind after receiving the product.
• The product has been used, read, or is no longer in its original condition.
• The product was damaged by the customer after delivery.
• The return request was submitted after the 48-hour window from delivery.
• The original packaging has been discarded, torn, or is missing.

If your order meets the conditions above, follow these steps to submit a return or exchange request:

1. Contact us within 48 hours of receiving your order — do not wait, as requests outside this window will not be accepted.
2. Reach out via WhatsApp (fastest) or our Contact Page.
3. Provide your order details: full name, phone number, product name, and order date.
4. Attach clear photos or a video showing the issue (damage, defect, wrong item, etc.).
5. Our team will review your request and respond with next steps within 24 hours.

We accept product exchanges in the following cases:

• The product you received is damaged or has a defect.
• The product received is different from what you ordered.

If the error is on our side, we will arrange the exchange at no additional cost to you. A replacement will be dispatched once the original product is reviewed or returned, depending on the situation.

Incorrect delivery information:

If your order could not be delivered or was returned because of incorrect information provided at checkout (wrong address, wrong phone number, or the customer was unreachable), additional delivery fees may apply for re-shipping the order.

Derradj Shop takes full responsibility in the following situations:

• The product was damaged or defective before being dispatched.
• An incorrect product was sent due to an error on our part.
• The product does not match the description or specifications listed on the website.

In any of these cases, we will either replace the product free of charge or provide a full refund — whichever option you prefer.